Education at NATSO Connect
Monday, Feb. 11, 2019
|8:00a.m.-2:00p.m.||NATSO’s H.R. Sharegroup
Cape Cod A
To help truckstop human resources professionals succeed, NATSO has developed an H.R. Sharegroup.
NATSO's H.R. sharegroup brings together H.R. professionals throughout the truckstop and travel plaza industry to learn from their shared experiences and prepare for the future. The Sharegroup is open to any NATSO member that works on H.R. issues. Facilitated by top professionals at Ernst & Young, NATSO's H.R. Sharegroup involves both tax and H.R. policy and political updates regarding how the latest developments in Washington, D.C. will affect day-to-day business operations, as well as an opportunity to network and engage with other professionals.There is an additional fee of $599 for participation in NATSO’s H.R. Sharegroup. Closed to press.
Renewable Fuels Master Class
The master class will kick off with a RFS overview that features detailed information on the purpose of the RFS, who the players are and how renewable fuel blenders can benefit from the standard as well as RIN credits. It will also cover how RIN credits are reported, audited and traded.
In the second-half of the session, Hove and Laidlaw will get into a more advanced renewable fuels discussion, giving attendees a deep understanding of sourcing fuels, finding supply, logistics hurdles and storage needs. They will also cover fraud and non-compliance while providing specific guidance on how operators can manage RIN credits, which RINS are marketable and which ones are not marketable. Because fuel quality is paramount, the session will provide detailed guidance on how to ensure fuel quality when blending.
Paul Nazzaro of Advanced Fuel Solutions, Inc. will also dive into biodiesel fuel management and quality control steps to optimize your customers satisfaction.
David Fialkov, NATSO’s vice president of government relations and legislative and regulatory counsel, will wrap up the workshop with an overview of the latest policy issues surrounding RFS.
What Are the Changing Needs of Truckstops’ Customers and Their Employees and How Can Smart Truckstops Meet Them: Opening Kickoff Keynote
Michael Sansolo, research director, Coca-Cola Retailing Research Council of North America, will combine years of work with some of the world’s most innovative companies with research from the Coca-Cola Retailing Research Council of North America to explore the changing needs of truckstop customers and their employees.
|2:15p.m.-4:45p.m.||Great Ideas! for Independent Operators Workshop
Do you have a great idea that has helped your business? Wouldn’t you like to hear the great ideas your peers have implemented? The Great Ideas! Session provides a forum for independent operators to learn what is working for their peers, hear presentations from industry experts and rejuvenate their creative juices!
Tuesday, Feb. 12, 2019
How are Government Decisions Today Shaping Your Tomorrow?: Keynote and Breakfast on the Show Floor
Trucking Execs Explore Changing Driver Needs: Keynote and Lunch on the Show Floor
How to Influence Truckstop Shoppers on the Path to Purchase: Learning Lab
How to Make the Most of a Forecourt Upgrade: Learning Lab
NATSO Government Affairs Committee
|3:30p.m.-4:15p.m.||Solutions and Best Practice to Maintain Fuel Quality: Learning Lab
Speaker: Rebecca Monroe, GM
Asbury Hall D
As vehicle technologies evolve to meet ever increasing fuel economy and emissions standards, modern vehicles are less tolerant of fuel impurities. This session will discuss some of the solutions that the industry is working on to develop to address fuel quality problems confronting the diesel fuel supply chain, and some best practices that retailers can consider implementing immediately.
|3:30p.m.-4:15p.m.||Video Gaming: Is It a Fit for Your Truckstop? If Yes, Learn Best Practices in this New Profit Center: Learning Lab
Speaker: Grant Jones, ME Gaming
Asbury Hall C
Video Gaming has been heralded as a great new profit center. Is it a good fit for your truckstop’s business model? To help answer that question, ME Gaming will walk attendees through the list of considerations they should answer before adding video gaming. Then ME Gaming will walk through best practices in planning and installation and they will also discuss how to market and staff it to make it a winner at your truckstop.
Wednesday, Feb. 13, 2019
|8:00a.m.-9:00a.m.||Fuels Expert Provides Deep Dive in Diesel Fuel Supply, Demand and Quality: Keynote and Breakfast on the Show Floor
Speaker: John Eichberger, Fuel Institute
Center Stage, Grand Harbor Ballroom
On Wednesday morning, John Eichberger, executive director at The Fuels Institute, will provide a deep dive into supply, demand and quality issues surrounding diesel fuel and provide a true look at the future of electric vehicles. As part of the session, Eichberger will provide greater context around the conversation surrounding electric vehicles. The Fuels Institute has released a series of reports titled "Tomorrow's Vehicles,” which forecasts the market shares of the vehicles, including medium- and heavy-duty equipment, expected to be sold and driven in the United States and Canada in the near future. The Institute has reported that while alternative fuel drivetrains will gain market share, traditional petroleum-powered internal combustion engines will continue to dominate. Eichberger also plans to address the fuel corrosion issue some in the industry experienced once sulfur levels were reduced in diesel fuel, providing context regarding corrosion and the general transportation market.
The Data and Details Truckstops Need to Get Ready for the Trucks and 4-Wheeler Customers of the Future: Keynote and Lunch on the Show Floor
The session will kick off with Susan Alt, Volvo's Senior Vice President, Public Affairs, walking attendees through Volvo's plans for the trucks of tomorrow. What is coming and when? What do these changes mean for the drivers who operate these trucks? And, most importantly, what can truckstops do to prepare for their arrival? We've heard from fleets about what they've been buying in recent years and how they are adapting to technological advances, but Alt will present new and important insights from a truck maker about its future plans.
Then Frank Beard, analyst of convenience store and retail trends at GasBuddy, will share insights into customer preferences to help boost revenue beyond fuel. Four-wheel customers only go inside when fueling up their vehicle in one out of every four visits. What makes customers come inside and what prevents them from entering your location? Beard will explain the trend towards experiential retail and share an analysis of location and ratings data.
Get ready to enter the Twilight Zone because we’re traveling to the future.